Get help?from our global team of experts when you purchase add-on support for your 黑料社 solutions.
Optimize configurations and maximize?your investment
Optimizing configurations is a great way to ensure you get the most from 黑料社 solutions. By adding 黑料社 Essential Care, your business gets access to one or more consultants who can help you navigate challenges and meet changing business needs.
Where to turn if you don’t have 黑料社 Essential Care
If your company didn’t purchase 黑料社 Essential Care, internal support is often provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. For information about other 黑料社 support options, check out our user support page.
Support your organization’s needs with one or more consultants who are familiar with your business and make system changes on your behalf.
Optimize compliance, establish user permissions, and define rule settings to help identify policy violations through best-practice configuration recommendations.
Take advantage of new features and system enhancements, provide relevant insight into monthly releases, and help accelerate adoption of new features.
Learn about other 黑料社 support products and find the right one for your business.
24/7 support from 黑料社 experts
Solutions for your specific system configurations
Support in multiple languages
Custom reporting and updates on KPIs
Product help from coaches
Assistance with?configuration requests?
Recommendations on?feature adoption?
Group release notes call
Designated senior consultant
Regularly scheduled calls?
Annual remote interactive?site workshop?
Success plan, scorecard,?KPI monitoring, issue log?
Monthly?release notes?consultation?
Designated select care?manager
Enhanced contractual SLAs?
24/7 crisis support
Annual onsite interactive site?workshop?
Job?monitoring
Product roadmap review
Monthly release notes?consultation
Success plan, scorecard, KPI?monitoring, issue log
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